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Kiyo Beauty

We share your excitement for the anticipated restock of the popular Bounce Curl Define Brush.
Given the overwhelming demand, our current waitlist surpasses 1800, and we can only accommodate 100 per month, in adherence to retailer limits. Consequently, only the first 100 on the waitlist will receive restock notifications per month.
Here’s how it works: 
By subscribing to our notifications, you join a waitlist. The initial 100 on this list will receive notifications first, granting them a 12-hour window to place their orders. If all brushes are not sold during this time, subsequent notifications will be sent to the next set of customers, and this process will continue until all 100 brushes are sold out.
It's important to note that since this list is not a pre-order, you have the opportunity to check our website periodically. If you get lucky and the product becomes available, you can place an order directly without waiting for a notification. 
Thank you for your patience and understanding, and we look forward to serving you soon!
Next restock due: Pending update
Join the waitlist  Click "Notify me when back in stock" link here

Bounce Curl New Define Brush Restock 📩

We ship to the UK and 40 international destinations including Europe, USA, Canada, Middle East and Australia.

✦Orders are dispatched within 1-2 working days
✦Our daily cut-off time is 6pm. Orders received after Thursday 6pm will be dispatched the following Monday onwards. 
✦ Express orders placed between Thu 6pm - Sun 6pm will be dispatched the following Monday.

United Kingdom
Standard Tracked Delivery (Royal Mail) - £3.99 or Free on orders over £40
We aim to deliver 2-5 working days after dispatch
Express Tracked Delivery (Royal Mail) - £6.99 
We aim to deliver 1-2 working days after dispatch. This is not a guaranteed service. 
Express Tracked Delivery (DHL)  - £7.99 
We aim to deliver 1-2 working days after dispatch. This is not a guaranteed service. 

See further information on our Shipping & Delivery.

 
EU & Rest of the World
Please refer to actual rates and delivery times at checkout as these will vary depending on the weight of your parcel and the shipping destination. For all information on shipping & taxes, please click here.

What is your Shipping Policy?

Our standard order processing timeframe is typically 12-24 hours. If you require any modifications or wish to cancel your order, kindly reach out to us within the initial 12 hours after placing your order. Please note that any changes made to an order may impact the original shipping time frame.

During peak periods such as Christmas and New Year, we may experience high order volumes, limiting our ability to accommodate changes. In such cases, if adjustments are necessary, we kindly ask you to initiate a return based on our returns policy. For further details on our returns policy, please see here.

I need to cancel or change my order.

UK Customers only
We're sorry to hear that some items are no longer needed. 

To initiate authorisation of your return, please provide us with the following information:
Specify the item(s) you intend to return.
Explain the reason for the return.
For a complete overview of our returns and refund policy, please click here.

A member of our team will get back to you shortly.

I need to make a return (UK)

Royal Mail Customers
Shipping confirmation and tracking numbers are sent to your email as soon as your order label is printed on the same day it is shipped. Your order will then enter the pre-shipment phase. 

It is not uncommon for an order to remain in pre-shipment for around 1-2 days as it makes its journey to the shipper depot. This does not mean your order is lost but means the order has left our warehouse and is waiting to be scanned by Royal Mail. Tracking numbers and status will update again once the parcel is scanned at the Royal Mail depot.

Please contact us if it has been more than 2 days since you received your shipping confirmation + tracking number.

My order is not tracking

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