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Kiyo Beauty

Our Help Centre articles provide clear and detailed guidance on a range of topics to assist you with any questions or issues you may have. From troubleshooting tips to step-by-step instructions, our articles are designed to help you get the most out of our products and services quickly and easily. Explore our library of resources for the support you need!

Help Centre

Where is Kiyo Beauty based?

Is Kiyo Beauty a black-owned business?

What makes Kiyo Beauty different?

Do you have physical stores?

Our company

How can I change my email address?

I need to update my shipping address

Is this a real email from Kiyo Beauty?

Account

How do I place an order?

Has my order gone through?

Can I change or cancel my order?

I have placed multiple orders in one day - can you combine them?

Can I purchase in bulk or wholesale?

Ordering

What payments do you accept?

Where is my invoice?

Are my card details stored?

Why was my payment sent as an eCheque and why is it pending?

Payments

Duties & Taxes

When will my order be dispatched?

Can I track my order?

My parcel says delivered but I have not received it

My parcel arrived damaged and contents are missing

I have received my order but items are missing

I didn't get free shipping

I have entered an incorrect address

Are there any shipping restrictions in my country?

Which countries do you ship to?

Why can’t I get my order shipped to the U.S. right now?

Is your packaging eco-friendly?

Shipping & Delivery

How do I return an order?

What happens if my order is returned due to an incorrect shipping address?

Returns & Refunds

The ingredients list on the website doesn't match what I have received. What can I do?

All articles

Categories