Has my order gone through?Updated 8 months ago

There are two ways to check whether your order has gone through successfully.

Once you have placed your order, you will receive an automated ‘order confirmation’ email within a few minutes, which will include all of the items that you have ordered. You will only receive this email if you have a valid email address registered to your account. For information on how to add or amend your email address please contact us.

If you do have a valid email address registered to your account and you haven’t received an order confirmation email, please check to ensure that the email has not been filtered into your ‘junk’ folder.

If you still can’t find the email, you are also able to see if your order has been placed by signing into ‘My Account’ and selecting ‘Order History’. Although the details may not instantly be there to view, they will appear within 1 hour of ordering.