I have entered an incorrect addressUpdated 7 months ago
If you have realised that the address provided during your order placement is incorrect or insufficient, please follow these steps to help us address the situation:
1. Contact Customer Support Immediately
Reach out to our Customer Support team as soon as possible. You can do this here. Provide your order number and the correct address details.
2. Confirm the Order Status
Our support team will check the status of your order and determine if it has already been processed for shipping. If not, we will make the necessary adjustments to the address.
3. If the Order Is Shipped
If your order has already been shipped, we’re unfortunately unable to make changes to the address once it's in transit. However, you may still have in-flight delivery options available—such as redirecting to a pickup point or updating delivery preferences—depending on the shipping provider.
We recommend checking the tracking link provided once your order starts moving through the delivery network for any available options to manage your delivery directly.
4. Return to Sender / Misdelivery
In cases where the shipment cannot be corrected in transit, we will guide you on options if the package is returned to us. In the instance that you have provided an incorrect or incomplete address, Kiyo Beauty cannot be held responsible for misdelivered packages and you may need to contact the residents at the address directly or via the shipper to retrieve your parcel. Please monitor the provided tracking information to check for updates indicating that the package is being returned to the sender. If such an update occurs, kindly contact us so that we can arrange the next steps with you.
5. Reshipment or Refund
Depending on the circumstances and the status of your order, we’ll do our best to explore options—whether that means reshipping the corrected package (where possible) or issuing a refund. Additional fees may apply, but we’ll always provide full details based on your specific situation.
Please remember that timely communication is essential in addressing address-related concerns. The sooner you reach out to us, the better chance we have of resolving the issue to your satisfaction.
We appreciate your understanding and cooperation in this matter. If you have any further questions or need assistance, don't hesitate to contact us.