I have entered an incorrect/insufficient addressUpdated 3 months ago

If you have realised that the address provided during your order placement is incorrect or insufficient, please follow these steps to help us address the situation:

1. Contact Customer Support Immediately

Reach out to our Customer Support team as soon as possible. You can do this here. Provide your order number and the correct address details.

2. Confirm the Order Status

Our support team will check the status of your order and determine if it has already been processed for shipping. If not, we will make the necessary adjustments to the address.

3. If the Order Is Shipped

If your order has already been shipped, we will work with our shipping partners to attempt an address correction. Please note that this process is subject to the policies of our shipping providers and it may not always be possible to correct a shipment in transit. 

4. Return to Sender / Misdelivery

In cases where the shipment cannot be corrected in transit, we will guide you on options if the package is returned to us. In the instance that you have provided an incorrect or incomplete address, Kiyo Beauty cannot be held responsible for misdelivered packages and you may need to contact the residents at the address directly or via the shipper to retrieve your parcel. Please monitor the provided tracking information to check for updates indicating that the package is being returned to the sender. If such an update occurs, kindly contact us so that we can arrange the next steps with you.  

5. Reshipment or Refund

Depending on the specific circumstances and the status of your order, we will explore options for reshipping the corrected package or initiating a refund if necessary. Additional fees may apply, and we will provide you with all the necessary details.

Please remember that timely communication is essential in addressing address-related concerns. The sooner you reach out to us, the better chance we have of resolving the issue to your satisfaction.

 We appreciate your understanding and cooperation in this matter. If you have any further questions or need assistance, don't hesitate to contact us.