I have received my order but items are missingUpdated 4 months ago

We understand how frustrating it can be to receive an incomplete order, and we want to make things right for you as quickly as possible. To resolve this issue, we kindly request that you follow these steps:

1) Double-check the packaging: Sometimes, items may be packed separately or in a different section of the package. Please ensure you have thoroughly inspected the entire package, including any protective packaging materials.

If your parcel arrived damaged, opened or looks like it has been tampered with then please read this.

2) Review the order confirmation: Take a moment to review the order confirmation or packing slip that was included in the shipment. Ensure that the missing items are listed on the document. This will help us better understand the situation.

2) Contact our customer support: If the items are indeed missing, please reach out to our customer support team as quickly as possible and within 7 days of receiving your order by filling out this form.  Inform them about the missing items and provide them with your order number, the specific items that are missing and please also include photographs of the box, contents and packing slip. Our team will promptly assist you in resolving the issue.