My parcel has not been deliveredUpdated 7 months ago

If tracking confirms delivery but you haven't received your parcel, please notify us within 5 days of the delivery date. We will promptly investigate with the shipping carrier and may request your assistance with any supporting details. Investigations can take up to 21 days and compensation claims can be made after 10 days from the scheduled delivery.

If we cannot locate your parcel, we’ll offer a refund or replacement after receiving a Non-receipt form and once the claim window with the carrier has passed.