Returns PolicyUpdated a year ago

Our Returns Policy forms part of, and must be read in conjunction with, our Terms of Service.

We reserve the right to change this Returns Policy at any time.

Each return request is handled on an individual basis. We reserve the right to grant or decline any/all requests for returns.

If you need to return an order, this must be communicated to us in writing to our customer service team within 14 days, beginning the day after the day on which you receive the goods. Following this, if the items have already been delivered, they must be returned to us within 14 days of you telling us you’d like to cancel the order and return the goods to us.

In cases where the rejection of the goods is due to a defect, discrepancy or misdescription in the order, you are entitled to a full refund within 14 days of the date of delivery of the products.  

To return an order you will need to contact our customer service team to request a returns authorisation number (RAN). Without this number, your return will not be accepted.

UK customers

Under the law, you have the right to cancel your order within 14 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. 

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and within 14 days of your receiving your order. 

International customers

If you wish to cancel and return a purchase not due to defect, discrepancy or misdescription, you will be responsible for the cost of the return and original shipping charges will not be refunded. 

Free Gifts

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.

Handling of your return

Please return the product in suitable packaging to ensure it reaches us in good condition. We recommend taking a photograph of the item prior to returning if you are concerned about damage during transit. We will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use.