When will my order be dispatched?Updated 10 months ago

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. If you have paid using Paypal please check that your payment isn't pending (eCheque).

We normally expect to dispatch orders within 2 working days*, however in the run-up to really busy periods like Black Friday and Christmas we may take up to 3 days to dispatch your order due to the high volumes.

Our cut-off time for the week is Thursday 6 pm. Orders received after this time will be scheduled for dispatch the following Monday. 

We do not dispatch orders on the weekends and Bank Holidays. 

We do not offer a next-day delivery service at this time.

Upon dispatch of your order, you will receive a shipping confirmation email to let you know that your order is ready to be shipped. This email will also contain your unique tracking number and link so that you can track the progress of your parcel. 

The shipper may also communicate with you via email or SMS and provide you with updates including an estimated delivery time as well as options to manage your delivery preferences. 

 *excluding bank holidays and weekends