Why don't I have free shipping?Updated 10 months ago

Free shipping promotions hold a minimum purchase requirement amount for eligibility.  This amount is calculated after any discounts. This is a fixed pound amount associated with the code and will not be accepted below the amount.

For example:

Customer shipping to the UK has 2 items that total £43.98 and before applying any discount they are eligible for UK free shipping £40+. However, once the discount code is applied this deducts -£4.40 from the total and the new total (subtotal) becomes £39.58. 

Since it is below the £40.00 threshold the customer will not see the free shipping option and instead will have to choose a paid delivery fee.