We offer both Express and Standard delivery options through Royal Mail and Express delivery by DHL. Please note that the delivery time frames provided are in working days. Please be aware that:. Delivery Type. Cost. Delivery Time. UK. Royal Mail Expr
EU Countries. Your checkout total covers shipping, handling, and all relevant customs duties and taxes. You can be confident that there will be no extra charges upon delivery. Non-EU Countries. Your checkout total excludes duties and taxes, which may
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. If you have paid using Paypal please check that your payment isn't pending (eCheque). We normally expec
You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in this email. Once the shipper has picked up the days collection you will rec
If tracking confirms delivery but you haven't received your parcel, please notify us within 5 days of the delivery date. We will promptly investigate with the shipping carrier and may request your assistance with any supporting details. Investigation
The increase in shipping charges is a direct consequence of the shifting trade regulations and the evolving dynamics of international shipping post-Brexit. Unlike larger corporations with higher shipping volumes that can negotiate more favourable rat
We understand how concerning it can be to see your tracking status indicating delivery while not having received your order. To address this situation promptly, we kindly ask you to perform the following steps to help locate your parcel:. 1) Verify t
We apologise if you’ve received your package damaged. We do all we can to keep your deliveries safe and secure but if something has gone wrong, we’re here to help. If it looks like your package has been opened or tampered with and if anything is miss
We understand how frustrating it can be to receive an incomplete order, and we want to make things right for you as quickly as possible. To resolve this issue, we kindly request that you follow these steps:. 1) Double-check the packaging: Sometimes,
Free shipping promotions hold a minimum purchase requirement amount for eligibility. This amount is calculated after any discounts. This is a fixed pound amount associated with the code and will not be accepted below the amount. For example:. Custom
If you have realised that the address provided during your order placement is incorrect or insufficient, please follow these steps to help us address the situation:. 1. Contact Customer Support Immediately. Reach out to our Customer Support team as s
Please contact your local customs office to get all current and relevant information regarding importing goods (including maximum number of cosmetics allowable, business or personal use licences where applicable) before placing your order. As far as
Kiyo Beauty is located in the United Kingdom and all orders are shipped from our warehouse in London, UK. We are currently shipping to:. United Kingdom. England, Scotland, Wales, Northern Ireland. British Isles. Guernsey, Jersey, Isle of Man. Europe.