All Orders will be delivered using the service as detailed here at the time of ordering. Kiyo Beauty has the right to fluctuate any prices in proportion with its costs for shipping. Your order will be delivered by Royal Mail or DHL. When placing your
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. If you have paid using Paypal please check that your payment isn't pending (eCheque). We normally expec
You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in this email. Once the shipper has picked up the days collection you will rec
Delivery times quoted are our best estimates of the service offered by our shippers and start from the date of dispatch and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times. Please be aware t
While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items
All prices are displayed with (UK) VAT included and are based on the current exchange rate to Pounds Sterling, GBP (£). Your final order amount will be shown and processed in Pounds Sterling, GBP (£). International shipments will automatically have (
Express Tracked Delivery (Royal Mail) - £5.99 - Currently unavailable. * not including weekends and bank holidays. **except on bank holidays
Kiyo Beauty is located in the United Kingdom and all orders are shipped from our warehouse in London, UK. Costs & Delivery Times. Please refer to actual rates and delivery times at checkout as these will vary depending on the weight of your parcel an
Due to Brexit there have been some changes in VAT, duties and handling fees for goods destined into the European Union (EU). As of 1 July 2021,. Duties & Taxes. *NEW* The total amount you pay at checkout now includes shipping & handling and all appli
If tracking information confirms that your parcel has been successfully delivered, but you have not received your order please first see this page for help with locating your parcel. If you still cannot locate your parcel, then you must notify us wit
We understand how concerning it can be to see your tracking status indicating delivery while not having received your order. To address this situation promptly, we kindly ask you to perform the following steps to help locate your parcel:. 1) Verify t
Kiyo Beauty is located in the United Kingdom and all orders are shipped from our warehouse in London, UK. We are currently shipping to:. United Kingdom. England, Scotland, Wales, Northern Ireland. British Isles. Guernsey, Jersey, Isle of Man. Europe.
We offer both Express and Standard delivery options through Royal Mail and Express delivery by DHL. Please note that the delivery time frames provided are in working days. Please be aware that:. Delivery Type. Cost. Delivery Time. UK. Royal Mail Expr
We apologise if you’ve received your package damaged. We do all we can to keep your deliveries safe and secure but if something has gone wrong, we’re here to help. If it looks like your package has been opened or tampered with and if anything is miss
Free shipping promotions hold a minimum purchase requirement amount for eligibility. This amount is calculated after any discounts. This is a fixed pound amount associated with the code and will not be accepted below the amount. For example:. Custom
We understand how frustrating it can be to receive an incomplete order, and we want to make things right for you as quickly as possible. To resolve this issue, we kindly request that you follow these steps:. 1) Double-check the packaging: Sometimes,
The increase in shipping charges is a direct consequence of the shifting trade regulations and the evolving dynamics of international shipping post-Brexit. Unlike larger corporations with higher shipping volumes that can negotiate more favourable rat
EU Countries. Your checkout total covers shipping, handling, and all relevant customs duties and taxes. You can be confident that there will be no extra charges upon delivery. Non-EU Countries. Your checkout total excludes duties and taxes, which may
If you have realised that the address provided during your order placement is incorrect or insufficient, please follow these steps to help us address the situation:. 1. Contact Customer Support Immediately. Reach out to our Customer Support team as s