Shipping & Delivery

Duties & Taxes

UK, Europe and US. Your checkout total covers shipping, handling, and all relevant customs duties and taxes. You can be confident that there will be no extra charges upon delivery. Rest of the World. Your checkout total does not include duties and ta

When will my order be dispatched?

We normally expect to dispatch orders within 2 working days*, however in the run-up to really busy periods like Black Friday and Christmas we may take up to 3 days to dispatch your order due to the high volumes. We do not dispatch orders on the weeke

Can I track my order?

You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in this email. Once the shipper has picked up the days collection you will rec

My parcel says delivered but I have not received it

We understand how concerning it can be to see your tracking status indicating delivery while not having received your order. To address this situation promptly, we kindly ask you to perform the following steps to help locate your parcel:. 1) Verify t

My parcel arrived damaged and contents are missing

We apologise if you’ve received your package damaged. We do all we can to keep your deliveries safe and secure but if something has gone wrong, we’re here to help. If it looks like your package has been opened or tampered with and if anything is miss

I have received my order but items are missing

We understand how frustrating it can be to receive an incomplete order, and we want to make things right for you as quickly as possible. To resolve this issue, we kindly request that you follow these steps:. 1) Double-check the packaging: Sometimes,

I didn't get free shipping

Free shipping promotions hold a minimum purchase requirement amount for eligibility. This amount is calculated after any discounts. This is a fixed pound amount associated with the code and will not be accepted below the amount. For example:. Custom

I have entered an incorrect address

If you have realised that the address provided during your order placement is incorrect or insufficient, please follow these steps to help us address the situation:. 1. Contact Customer Support Immediately. Reach out to our Customer Support team as s

Are there any shipping restrictions in my country?

Please contact your local customs office to get all current and relevant information regarding importing goods (including maximum number of cosmetics allowable, business or personal use licences where applicable) before placing your order. As far as

Which countries do you ship to?

Kiyo Beauty is located in the United Kingdom and all orders are shipped from our warehouse in London, UK. We are currently shipping to:. United Kingdom. England, Scotland, Wales, Northern Ireland. British Isles. Guernsey, Jersey, Isle of Man. Europe.

Why can’t I get my order shipped to the U.S. right now?

Shipping to the U.S. is temporarily paused while we navigate recent changes to U.S. trade laws. As of 29 August 2025, all imports now require duty payments regardless of order value. We’re working on updates to resume U.S. shipping as soon as possibl

Is your packaging eco-friendly?

We’re conscious of the impact our packaging can have on the environment, so wherever possible, we carefully consider the materials we use while making sure your products arrive safely and securely. Our cardboard boxes and paper shredding are made fro